Privacy policy

Data controller

SOS-Hottes is responsible for the data collected by this site. Full contact details at the bottom of the page.

What we collect

Only what you enter in our forms: name, establishment, phone, email, postcode, the characteristics of your installation and your message. The calculator settings stay in your browser until you send them.

For our clients, we also process the data needed for the contract: address, billing details, direct debit mandate, visit history and certificates.

Why

To answer your request and call you back; to set up and perform your contract; to issue invoices and certificates; to meet our accounting and tax obligations. We do not sell or transfer your data.

Legal basis

Pre-contractual measures and performance of the contract (art. 6.1.b GDPR), legal obligations (art. 6.1.c), and your consent for the forms (art. 6.1.a), which you can withdraw at any time.

For how long

Contact requests not followed by a contract: 2 years. Client data: during the contract, then for the duration of the limitation periods. Accounting documents: 10 years, as required by law.

Who has access

Our team, to handle your request, and our technical subcontractors, bound by contract: the site hosting (OVH), the hosting of our tools and client area (Cloudflare) and online payment (Mollie). Data shared with a referrer: never without your explicit consent.

Cookies and audience measurement

This site uses neither advertising cookies nor audience-measurement tools. The fonts are hosted on our servers: your visit is not sent to any third-party service.

Your rights

You can request access to your data, its correction, deletion, portability, or object to its processing, by writing to us. We respond within 30 days.

If you believe your rights are not being respected, you can lodge a complaint with the Data Protection Authority, rue de la Presse 35, 1000 Brussels (autoriteprotectiondonnees.be).

Contact us

Yahyaoui Jamal, Rue Fania Zylberblat 28, 6042 Lodelinsart · +32 485 16 69 30

Last updated : 18 October 2026

This is a translation for convenience. The French version prevails.