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The contract

The Total Guarantee, in plain terms

What is covered, what is not, and what happens on the day of a failure. No asterisks.

The two contracts

1 visit / year

Certified Maintenance

Your obligation covered, cleanly.

One visit per year, one certificate per year, and 50% off the repair or replacement of the motor and speed controller in the event of failure.

  • 1 visit per year, scheduled for you
  • Maintenance certificate issued at every visit
  • Motor belts replaced every year
  • Motor and speed controller: 50% off the repair or replacement in the event of failure, under the terms of the contract
  • 5-year commitment, by direct debit
  • Restaurant Owner’s Guide included

Mini all-in cover: +€30 excl. VAT/month (€1/day) to be covered at 100%, under the terms of the contract.

Low-grease kitchens: fine cuisine, low frying volume.

Cover under the terms of the contract, provided before signing.

2 visits / year

Peace of Mind for Life

Total Guarantee

On the day of the breakdown, you do not reach for your card.

Two visits per year, and motor and speed controller replacement covered at 100%, parts and labour.

  • 2 visits per year, scheduled for you
  • Maintenance certificate issued at every visit
  • Motor belts replaced every year
  • Motor and speed controller: replacement covered at 100%, under the terms of the contract
  • Replacement labour included
  • Priority intervention in the event of a breakdown
  • 5-year commitment, by direct debit
  • Restaurant Owner’s Guide, bound edition

Greasy kitchens: frying, grill, wok, kebab, buffet.

Cover under the terms of the contract, provided before signing.

What is covered depending on your plan

The guarantee depends on the number of visits per year. Each cover applies under the terms of the contract.

  • From 2 visits per year: motor and speed controller replacement covered at 100%, under the terms of the contract.
  • 1 visit per year: 50% off the repair or replacement of the motor and speed controller in the event of failure, under the terms of the contract.
  • The labour for the replacement, under the terms of the contract.
  • The annual maintenance visits, the certificates, and the yearly replacement of the belts.

With 1 visit, the mini all-in cover (+€30 excl. VAT/month, €1/day) raises the cover to 100%, under the terms of the contract.

What is not covered

We would rather say it here than in a footnote.

  • Installations that have not passed the initial maintenance visit.
  • Failures occurring during the waiting period, where it applies.
  • Replacing a system at the end of its life: we tell you before signing, not after.

The full list of terms is set out in the contract, provided before signing. The contract is what prevails.

Fire protection for your hood is a separate service, installed by our certified partner installer. Discover fire protection

Initial maintenance

How your contract starts

The contract begins with an initial maintenance visit that records the condition of your installation. Without this visit, a waiting period applies.

Before signing

Why we come before you sign

We do not guarantee a system we have not seen. The initial maintenance visit brings the installation back up to standard and tells us whether it can come under guarantee. If the answer is no, you do not sign, and you know exactly where you stand.

Emergency

A breakdown in Brussels? We come out day and night.

Blocked hood, failed motor, contained flare-up: call us right away. For Brussels and the surrounding area, we call you back within the hour and come out within 4 hours.

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  • 24/7Emergency line open day and night, weekends included.
  • Call-back within the hourA technician calls you back without delay to assess the breakdown.
  • Intervention within 4 hWe are on site quickly to get your kitchen running again.
  • Brussels and the surrounding areaArea covered by our fast-intervention commitment.

Elsewhere in Belgium: we give you a time slot over the phone.

50% surcharge outside contract — no surcharge for our subscribers.

Questions about the contract

I already have a provider for my hoods. Why switch?

The real question is not who cleans, but what you are given afterwards. Does your provider give you a numbered maintenance certificate after every visit, and call you before the next due date? Do they cover your motor if it fails? If so, you are well covered. If not, you are paying for a cleaning, not for protection.

Five years is a long time. Why such a long commitment?

Because the motor guarantee only holds over time. A motor can fail in year 4 just as in year 1: it is by spreading the cost over five years that we can cover the replacement without charging a premium each time.

What happens the day the motor fails?

You call, we come. If the motor or speed controller has to be replaced and you are on Total Guarantee outside the waiting period, the part and the fitting are on us.

And at the end of the five years?

The contract renews automatically, and the cover for the motor and speed controller continues with it.

Tell us the length of your hood. We take care of the rest.

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